Shipping policy

SHIPPING POLICY
Redwood Hill Wines complies with all federal, state and local laws regarding sale of alcohol to minors. All shipments require an adult signature (21 years old or older with proper identification of age) for delivery. If no one is available to receive the package, additional attempts to deliver will be made. If these attempts are unsuccessful, your order will be returned to the distribution center it originated from.

Redwood Hill Wines does not ship internationally.

Please note that state laws prohibit us from shipping wine to certain locations. Currently we are licensed to ship to: CA, CO, DC, FL, MA, MN, NH, NY, NC, VA, and WA. We apologize if we are unable to ship to your location at this time. If we do not ship to you currently, please email us at [email protected] to express your interest.

Please provide a physical address where wine can be shipped. We do not deliver to P.O. Boxes.

All orders are processed within 2-3 business days from receipt of order. You will receive an email confirmation once your order has been processed. Please be sure to include all necessary contact information on your orders to prevent delays in shipping. This includes a valid phone number and email address.

For time sensitive orders, please contact us directly to schedule your shipment.

Please be aware of extreme heat and cold when shipping wine. Redwood Hill Wines assumes no liability for wines damaged or affected by inclement weather and reserves the right to hold any order until the weather is acceptable for shipping. Federal Law and the California Department of Alcoholic Beverage Control state that alcoholic beverages can only be returned or exchanged if the product is spoiled or contaminated

Additional shipping charges and fees may be incurred if you make changes to your order following receipt of a shipping notification email. To avoid additional charges, please make sure we have correct shipping information for your order and review your email receipt for accuracy. Possible changes include, but are not limited to:

  • Change of shipping address
  • Requesting shipment delay or postponement
  • Having your package returned to us because an adult’s signature was not available at time of delivery (the carrier will make three delivery attempts before the package is returned)

Orders are taxed (which may include a tax on the shipping charge) in accordance with state laws.

SHIPPING INFORMATION
We currently offer Ground, 2-Day Air and Next Day Air shipping options. Timing is based on when the order is received by our warehouse partner. Orders are generally processed within 2-3 business days of receipt of your order. Orders associated with a dedicated release will ship as part of a batch shipment on a specific date as explained during the checkout process. We are a very small operation and we will do our best to process and ship orders in a timely manner but delays may occur.

For time sensitive orders with expedited shipping selected, we recommend you also email us at [email protected] to ensure we are able to process your order expeditiously.

Ground Shipping : (2 – 7 business days depending on location); orders within CALIFORNIA will arrive within TWO business days after the order is processed.

We offer flat rate shipping on all Ground orders:

1-5 Bottles: $25

We offer FREE GROUND SHIPPING on all orders of 6 BOTTLES OR MORE.